Billing Terms and Conditions
Welcome to Dolce-lino. These Billing Terms and Conditions outline the terms governing our payment services, ensuring a seamless and secure transaction process. By making a purchase on our website, you agree to these terms. Please read this policy carefully before completing a transaction.
Secure Payment Options
At Dolce-lino, we offer a variety of secure and convenient payment options to enhance your shopping experience. Customers can complete their purchases using major credit and debit cards, including American Express (Amex), Apple Pay, Google Pay, Maestro, MasterCard, Union Pay, and Visa, all processed securely through Shopify Payments. We also provide the option to pay through PayPal, which allows customers to complete transactions by redirecting to the PayPal website, where a valid PayPal account is required. All transactions are processed in the currency displayed on our website at the time of checkout, ensuring pricing transparency.
Pricing and Product Information
The prices displayed on Dolce-lino include all applicable taxes, unless otherwise specified. We strive to ensure that all product descriptions, specifications, and pricing details are accurate and up to date. However, occasional errors or inaccuracies may occur. If a pricing or product description error is identified after an order has been placed, we reserve the right to correct the issue and update the order accordingly. In cases where an error impacts the total order cost, we will notify the customer with the option to proceed with the corrected order or cancel the purchase for a full refund. Product availability is subject to stock levels, and Dolce-lino does not guarantee the availability of any product listed on the website.
Order Confirmation and Cancellation Policy
Upon placing an order on our website, customers will receive an order confirmation email detailing the purchased items, payment amount, and shipping information. Orders placed before 5:00 PM (GMT+10, Australian Eastern Standard Time) are typically processed the same business day. If a customer wishes to modify or cancel an order, they must contact our support team immediately at info@dolce-lino.com or call +31647960476. We will make every effort to accommodate cancellation or modification requests; however, once an order has been processed and dispatched, cancellations or changes may no longer be possible.
Shipping Guidelines
Dolce-lino currently ships exclusively within Australia. We offer free shipping on all orders, ensuring that customers receive their purchases without additional shipping costs. Orders are processed within 1 to 2 business days (Monday to Friday) and are then shipped via our trusted delivery partners, including USPS/UPA, DHL, and OSM. Once dispatched, estimated delivery time is 4 to 6 business days, though this timeframe may vary based on location, carrier delays, or external factors beyond our control. Customers will receive a tracking number via email once their order has shipped, allowing them to monitor their package until delivery. For full details, please visit our Shipping Policy page.
Return and Refund Procedures
At Dolce-lino, customer satisfaction is a priority. If a customer is not fully satisfied with their purchase, we offer a 30-day return window from the date the order is received. To be eligible for a return, items must be in their original condition, unworn, unused, with all tags attached, and in their original packaging. Customers wishing to initiate a return must first contact us at info@dolce-lino.com to receive return instructions and the correct return address. Once a returned item has been received and inspected, we will notify the customer of approval or rejection. If approved, the refund will be issued to the original payment method within 10 business days. Please note that return shipping costs are the customer’s responsibility, except in cases where an item is defective, damaged, or incorrect. For full details, please refer to our Return and Refund Policy page.
Data Privacy and Security
At Dolce-lino, we highly prioritize the privacy and security of our customers’ personal information. All transactions are processed through secure and encrypted payment gateways, ensuring that sensitive payment data is protected at all times. We comply with industry-standard security measures to prevent unauthorized access, disclosure, or misuse of personal information. Our commitment to data protection extends to our entire website and customer interactions. For a full explanation of how we handle and protect personal data, please review our Privacy Policy page.
Compliance with Google Merchant Policies
Dolce-lino adheres strictly to Google Merchant Policies, ensuring that all transactions, product listings, and pricing details comply with Google's standards for fair business practices. We uphold transparency in our pricing, shipping, and return policies, ensuring that customers have clear and accurate information before making a purchase. All products listed on our website meet Google's merchant requirements regarding prohibited and restricted items, ensuring compliance with international e-commerce regulations.
Modifications to Billing Terms and Conditions
We reserve the right to modify or update these Billing Terms and Conditions at any time. Any changes will take effect immediately upon being posted on our website. Customers are encouraged to review this policy periodically to stay informed about any updates. Dolce-lino will always aim to provide customers with the most transparent and accurate billing information to ensure a hassle-free shopping experience.
Customer Support Information
For any questions, concerns, or clarifications regarding our Billing Terms and Conditions, customers are welcome to contact our customer support team. We are dedicated to providing prompt and helpful assistance for all inquiries related to payments, billing, and transactions.
Store Name: Dolce-lino
Email: info@dolce-lino.com
Phone: +31647960476
Address: 2 Tryon St, Chatswood NSW 2067, Australia
Operating Hours: Monday to Friday, 09:00AM to 17:00 PM (GMT+10)
By completing a transaction on our website, customers acknowledge that they have read, understood, and agreed to these Billing Terms and Conditions.