Shipping Policy
This Shipping Policy applies to all orders placed within Australia. By purchasing from Dolce-lino, you agree to the terms outlined below. We are committed to ensuring a smooth and transparent shipping process to provide you with the best shopping experience.
Delivery Partners
To guarantee reliable and timely delivery, Dolce-lino partners with USPS/UPA, DHL, and OSM. Our trusted shipping carriers ensure that your order arrives safely and efficiently.
Order Processing & Handling Time
All orders are processed within 1-2 business days (Monday to Friday). Orders placed after the daily processing cut-off time will be handled on the next business day.
The order cut-off time is 05:00 PM (GMT+10:00) (Australian Eastern Standard Time - Melbourne). Orders placed after this time will be processed on the following business day.
Estimated Delivery Time
Once dispatched, orders typically arrive within 4-6 business days (Monday to Friday). Delivery times may vary depending on your location, local courier efficiency, or unforeseen delays such as weather disruptions or peak shipping periods.
Shipping Coverage
At this time, Dolce-lino ships exclusively within Australia. We do not offer international shipping. If you reside outside of Australia, we appreciate your interest and hope to expand our shipping regions in the future.
Shipping Fees
We are pleased to offer free shipping on all orders. There are no hidden fees or additional costs at checkout, ensuring a hassle-free shopping experience.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. This allows you to monitor the status of your package until it reaches your doorstep. If you do not receive your tracking details within the estimated processing time, please contact our support team for assistance.
Incorrect Address Policy
Please ensure that the shipping address entered at checkout is correct and complete. Dolce-lino is not responsible for orders delivered to incorrect addresses provided by the customer. If a package is undeliverable due to an incorrect address and is returned to us, the customer will be responsible for the full cost of reshipping the order to the correct address.
Damaged Parcels
If your parcel arrives damaged, we recommend rejecting the delivery from the courier if possible and immediately contacting our customer service team. If the parcel has already been delivered while you were not present, please reach out to our support team with photos of the damaged package so we can assess the issue and provide an appropriate resolution.
Customer Support
For any shipping-related inquiries or concerns, our customer service team is happy to assist you. Please contact us using the details below:
Store Name: Dolce-lino
Email: info@dolce-lino.com
Phone: +31647960476
Address: 2 Tryon St, Chatswood NSW 2067, Australia
Operating Hours: Monday to Friday, 09:00AM to 17:00 PM (GMT+10)