Return and Refund Policy
At Dolce-lino, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not entirely happy with your purchase, we offer a straightforward return and refund process to make your shopping experience as seamless as possible.
Return Window
You have 30 days from the date of delivery to initiate a return. If more than 30 days have passed since you received your order, we may not be able to process your return request.
Eligibility for Returns
To qualify for a return, the item must be in its original condition, unworn, and unused. It should include all original tags and packaging and be accompanied by the receipt or proof of purchase. Items that show signs of wear, damage, or are missing essential components may not be eligible for a return.
Return Process
To start a return, please contact us at info@dolce-lino.com with your order details. Our support team will provide you with detailed return instructions and the correct return address. Please note that returns must be sent to the address specified by our support team to ensure proper processing.
Return Shipping & Fees
Customers are responsible for the return shipping costs, except in cases where the item is defective, damaged, or incorrect. We do not charge any restocking fees for returned items. We recommend using a trackable shipping method to ensure the safe return of your item.
For your convenience, we can provide a prepaid return shipping label upon request. If you choose to use our return label, the cost of shipping will be deducted from your refund unless the return is due to an error on our part.
Exchanges
If you would like to exchange an item for a different size, color, or model, please contact us at info@dolce-lino.com. Exchanges are subject to stock availability, and the item being exchanged must meet the return eligibility criteria.
Damaged or Incorrect Items
We take great care to ensure your order is delivered in perfect condition. However, if you receive an item that is defective, damaged, or incorrect, please reach out to us at info@dolce-lino.com as soon as possible. Kindly provide photos of the issue, and our team will promptly assist you in resolving the matter, either by offering a replacement or a full refund.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If your return is approved, your refund will be issued to your original payment method within 10 business days. Please be aware that bank processing times may vary, and it may take additional time for the refund to reflect in your account.
If you do not receive your refund within the expected timeframe, we recommend checking with your bank or payment provider. If further assistance is needed, please contact us.
Customer Support
For any inquiries regarding returns, exchanges, or refunds, feel free to reach out to our customer support team. We are here to help and ensure a smooth return experience.
Store Name: Dolce-lino
Email: info@dolce-lino.com
Phone: +31647960476
Address: 2 Tryon St, Chatswood NSW 2067, Australia
Operating Hours: Monday to Friday, 09:00AM to 17:00 PM (GMT+10)